Orders, Shipping & Rewards

DefenAge products are available through defenage.com, authorized medical and aesthetic practices, and a select number of medically-directed aesthetic retail partners. This controlled distribution is intentional. DefenAge formulas contain highly active, clinically validated ingredients that require proper storage and handling to maintain their efficacy and safety. Products sold through unauthorized third-party marketplaces such as Amazon, eBay, or similar platforms cannot be verified for authenticity, proper storage conditions, or expiration status. Purchasing from these sources carries the risk of receiving counterfeit, expired, improperly stored, or tampered products, none of which are covered by DefenAge's quality guarantee or return policy. To ensure you are receiving a genuine, fresh, properly handled product, we recommend purchasing through defenage.com, your authorized provider, or a verified medically-directed retail partner. You can verify the authenticity and check the expiration date of any DefenAge product using our Authenticity and Expiration Checker, found at the bottom of our homepage.

If you purchased DefenAge through a medical or aesthetic practice and your packaging looks different from what you see on defenage.com, you may have received the DefenAge PRO Exclusive Line. The PRO Exclusive Line features a distinctive silver and platinum bottle and is available exclusively through authorized medical and aesthetic practices. It is not sold online. These formulas are enhanced versions of DefenAge's original purple retail line, developed specifically for use under the guidance of a medical professional. The PRO Exclusive Line contains a significantly higher concentration of Age-Repair Defensins®, making it DefenAge's most powerful offering. If you have been using the PRO Exclusive Line and would like to continue, we recommend staying with your provider for ongoing access. If you need help locating an authorized practice near you, our customer care team is happy to assist at customerservice@defenage.com.

Once your order is placed, processing typically begins the same business day. Domestic shipments within the continental United States typically arrive within 2 to 7 business days after shipment. Estimated transit times for all shipping methods are displayed at checkout. Once your order ships, you can monitor its progress anytime using our order tracking page. We do our very best to expedite every order, but transit times are estimates only and are not guaranteed. Delays caused by carriers, weather conditions, customs processing, or other circumstances beyond our control may occasionally affect delivery times. For assistance, contact our customer care team at 888-368-5372 or customerservice@defenage.com.

We work to get your DefenAge order to you as quickly as possible. Here is a summary of our shipping policy. United States Free standard shipping is available on retail orders of $60 or more shipped within the continental United States. Available shipping methods, rates, and estimated transit times are displayed at checkout. Canada Orders shipped to Canada are subject to a flat shipping fee of $23.00 USD. DefenAge covers applicable customs clearance and duty charges for eligible Canadian orders, so under normal circumstances, no additional customs duties are required upon delivery. Qualifying orders may be eligible for free shipping. See checkout for details. International Shipping rates and estimated transit times are displayed at checkout. Customers are responsible for any customs duties, import taxes, VAT, GST, or brokerage fees assessed by the destination country unless otherwise stated at checkout. Qualifying orders may be eligible for free shipping. Please Note Transit times are estimates only and are not guaranteed. Customers are responsible for providing complete and accurate shipping information. DefenAge is not responsible for delays, lost shipments, or additional charges resulting from incorrect or incomplete addresses. For full details, please review our Terms and Conditions. For assistance, contact our Customer Service team at 888-368-5372 or customerservice@defenage.com.

Yes. DefenAge ships to many countries worldwide. Shipping rates and estimated transit times for your destination are displayed at checkout. If you do not see your country available at checkout, please contact our Customer Service team for assistance. Canada Orders shipped to Canada are subject to a flat shipping fee of $23.00 USD. DefenAge covers applicable customs clearance and duty charges for eligible Canadian orders, so under normal circumstances, no additional customs duties are required upon delivery. Orders of $300 or more ship free to Canada. See checkout for details. All Other International Orders Customers are responsible for any customs duties, import taxes, VAT, GST, or brokerage fees assessed by the destination country unless otherwise stated at checkout. Orders of $300 or more ship free internationally. Your shipping charge will automatically adjust to $0 at checkout once your order reaches that threshold. Please Note International orders may be subject to fraud-prevention screening and may require additional verification prior to shipment. Transit times are estimates only and are not guaranteed. For full details, please review our Terms and Conditions. For assistance, contact our Customer Service team at 888-368-5372 or customerservice@defenage.com.

DefenAge stands behind every product. If you are not fully satisfied with your purchase, you may request a return within 30 days of delivery for products purchased through defenage.com. Returns can be processed as a refund to your original payment method or as store credit. If you select store credit, DefenAge covers the cost of return shipping on your behalf. If you select a refund to your original payment method, return shipping costs are the responsibility of the customer. To initiate a return, contact our Customer Service team at customerservice@defenage.com or call 888-368-5372. For complete details, visit our Money Back Guarantee page.

The DefenAge Skin Club is our free loyalty rewards program designed to thank you for being a DefenAge customer. Joining is free and requires no subscription or purchase commitment. As a Skin Club member, you earn points on every purchase, which can be redeemed for discounts on future orders. Members also enjoy additional ways to earn points including birthday bonuses, account actions, and more. Points and benefits grow as you move through membership tiers. To join, simply create a DefenAge account. If you already have an account, you are eligible to enroll. Visit our Skin Club Rewards page for full details on earning opportunities, tier benefits, and current rewards.

Redeeming your Skin Club points or gifts is a quick five-step process. Follow these steps carefully to ensure your discount is applied at checkout. Step 1: Log in Log in to your DefenAge account. Step 2: Access your rewards Click the gold rewards bar in the bottom right corner of the page, or go to "My Account" and select "DefenAge Skin Club Rewards." Step 3: Redeem and copy your code Scroll down to "Rewards," click "Redeem" on your desired reward or gift, and copy your unique promo code. A copy of your promo code will also be emailed to you for easy reference. Step 4: Open your shopping bag Close the Rewards window and open your shopping bag. Step 5: Apply your code Paste your promo code into the "Promo Code" section of the shopping bag to apply your discount or gift. For full details and a visual walkthrough, visit our Rewards Redemption Guide.

Your discount may not have applied because the promo code was not pasted into the shopping bag before checkout. Redeeming your points generates a unique promo code, but it must be manually entered into the "Promo Code" section of your shopping bag to apply. The good news: a copy of your promo code was emailed to you at the time of redemption. Simply check your email, copy the code, and apply it to your next order. If you have already placed your order without applying the code, contact our Customer Service team at customerservice@defenage.com or call 888-368-5372 and we will be happy to apply it retroactively.

Your Skin Club points expire 12 months after your most recent DefenAge purchase. Staying active in the program by making a purchase at least once a year keeps your points active and your rewards intact. DefenAge will send you email notifications alerting you when your points are approaching their expiration date, so you have time to redeem them before they expire. For a full overview of your current point balance, tier status, and available rewards, visit your Skin Club Rewards page.