We want you to be fully satisfied with your purchase. If you are unhappy with your purchase, we offer a return period of 30 days from when you receive your order. If you are unhappy with your purchase and would like a refund or store credit, you will need to arrange your return before the end of this period, please contact Customer Service. All purchased bottles, tubes and containers must be returned. Returns that do not meet these requirements will not be accepted and will not be refunded. Any returned items will remain the customer’s responsibility until received by DefenAge and a refund will not be issued before that time. We recommend that you send your returns using a recorded or signed for service post and that you retain proof of purchase. Refund or store credit will be issued within 2 business days after returned items are received in our office.
A free pre-paid return shipping label will be provided upon request for all store credit returns. A blank shipping label with our return address will be provided for customers returning for a refund. Refund requests will not receive a pre-paid label.
This Return Policy excludes wholesale purchases and purchases of limited edition products (please see details below).
We only process returns of products made via defenage.com. If you purchased our products from a source other than defenage.com, DefenAge’s authorized distributor, you should return product to the point of purchase.
DefenAge is not officially available over any internet auction or aggregation sites, or other online channels, such as Amazon, eBay, Walmart, Poshmark, Buy.com, Craigslist.org, iOffer.com, or ChosenMeds.com. DefenAge do not guarantee quality and do not process returns of products purchased through such unauthorized sources, it may be counterfeit, black market, old or improperly stored or handled.
Return of Limited Edition Products: All limited edition items must be returned new, unused, unopened, and with all the security seals still in place. All other terms of the DefenAge’s Return Policy apply.
Return of Wholesale Purchases: This Return Policy excludes wholesale purchases. Please contact your sales representative or Customer Service for details about the Wholesale Return Policy.
Money Back Guarantee
We stand by our product and are confident that you will be completely satisfied! If you are unhappy with your purchase for any reason, contact us within 30 days of purchase and we will honor your decision to return that item for a refund or for store credit. To make your experience as simple as possible, we offer free return shipping to customers who choose to return for a store credit. Customers who choose to return their purchase for a refund will be issued a refund in the full amount of the returned purchase less the cost of shipping and handling (services rendered). All refunds will be credited to the same account used for the initial purchase.
This Money Back Guarantee Policy excludes wholesale purchases and purchases of limited edition products (please see details below).
Limited Edition Products (Limited Money Back Guarantee): All limited edition items must be returned new, unused, unopened, and with all the security seals still in place. All other terms of the DefenAge’s Money Back Guarantee apply.
Wholesale Purchase: This Money Back Guarantee Policy excludes wholesale purchases. Please contact your sales representative or Customer Service for details about the Wholesale Return Policy.