We want you to be fully satisfied with your purchase. If you are unhappy with your purchase, DefenAge offers a return period of 30 days from purchase date. Please arrange your return before the end of this period by contacting Customer Service at [email protected], or call 888-368-5372.
All promotional items, including free gifts with purchase, must be included with return products, otherwise the value of the gift may be deducted from your refund total. Any returned items will remain the customer’s responsibility until received by DefenAge and a refund will not be issued before that time. Please allow up to 7 business days for refunds or store credit to be processed once received by the DefenAge office.
We accept up to two return requests in a 365-day period.
DefenAge may request photo documentation for the purpose of quality control. Return shipping costs are the responsibility of the customer, unless store credit is requested. This Return Policy excludes wholesale purchases and limited edition products. DefenAge monitors return activity and reserves the right to limit or refuse a return if we find that our policies have been abused. We only process returns of products purchased through defenage.com.
Frequently Asked Questions(FAQ)
How do I return?
- Contact Customer Service at [email protected] or 888-368-5372
- You will be directed to our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are non-refundable?
The following items cannot be returned:
- Limited Edition Products
- Wholesale Purchases - Please contact your sales representative for details regarding the Wholesale Return Policy
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. The refund request will be processed within 7 business days after approval.