How to Save • Skin Club • Shipping

The Skin Club rewards are essentially redeemed through promo codes. Once you click on your reward and obtain a code in your Skin Club account, simply enter the code in your shopping bag at checkout and the gift will be added to your shopping bag. You also can find step-by-step instructions here: https://defenage.com/how-do-you-redeem-your-reward-at-skin-club Please contact customer service at (888) 368-5372 or CustomerService@DefenAge.com should you need any assistance.

We recommend making purchases after logging in to your account. After login, prices will be adjusted automatically. An account at DefenAge is FREE and does not require a subscription or purchase commitment, but it gives 25% savings on almost everything! If you do not have an account yet, create one here.

There is no need for a promo code; you should simply need to log in to your account at defenage.com, prices will be adjusted automatically. If you don't have an account, you can create one here: https://defenage.com/customer/account/create/
The account at DefenAge is free and does not require purchase commitment or subscription.

DefenAge is only available on defenage.com or DefenAge-authorized aesthetic practices and their websites. DefenAge is not available in drugstores.

Authentic DefenAge® products are not available on Amazon or eBay.

Orders placed before 2:00PM PST Monday-Friday will be processed and shipped on the same day. Orders placed after 2:00PM PST Monday-Friday will be processed and shipped the next business day. Orders placed on Saturday or Sunday will be processed and shipped on the next business day. All domestic orders are shipped via USPS or FedEx to your shipping address and a notification with a tracking number will be automatically sent to the customer.  Orders shipped with standard free shipping within the continental United States are expected to arrive 3-7 business days after the order is placed. Expedited shipping options available and expedited fees will be reflected at checkout. DefenAge does not guarantee arrival dates or times.  Please note that DefenAge does not ship orders on weekends or US Federal holidays. We at DefenAge do our very best to expedite every order, but on rare occasions, circumstances may delay orders. Please contact customer service at 888-368-5372 or CustomerService@DefenAge.com should you need any assistance. For wholesale shipping policies and fees, please contact your sales representative.

Currently we ship to Canada, Australia, UK, Germany, France, Netherlands, Japan, Indonesia, and Thailand. Please check with our customer service if you are ordering from another country. Thailand residents can also purchase our products from DefenAge’s official distributor in Thailand.

We offer free international shipping for orders US $300 or more in product for countries that we established international shipping with.  

CUSTOMS DUTY: Customers are responsible for customs duty, taxes and other fees collected by your country; these charges should be paid by the receiver upon delivery. FREE SHIPPING: International orders of US $300 or more in product are shipped for FREE; your shipping charge will be automatically adjusted to $0.00 during checkout once the shopping bag reaches US $300. Orders below $300 will require a shipping charge that depends on the country. SIGNATURE REQUIRED: A signature will be required upon delivery for most international orders (you are not charged additionally for this service). PROCESSING TIME: International orders will be processed 1-3 business days after order is placed. Please note that DefenAge does not ship orders on weekends or US Federal holidays. We do not guarantee arrival dates or times.  Please contact Customer Service at 888-368-5372 or CustomerService@DefenAge.com should you need any assistance. SHIPPING METHOD: All orders are shipped via DHL or FedEx to your shipping address and a notification with tracking number will be automatically sent to the customer. Depending on destination, most international orders arrive 5-14 business days after the order is placed.

CANADIAN SHIPPING: Canadian orders of US $150 or more in product are shipped for FREE; your shipping charge will be automatically adjusted to $0.00 during checkout once the shopping bag reaches US $150. Orders below $150 will be assessed a $35 shipping fee, which includes cost of shipping and clearance fees. Canadian orders will be shipped DHL Express Worldwide and are expected to arrive 3-7 business days after order has been placed.