
How to use
practical advice from aesthetic professionals and beauty gurus
DefenAge skincare routine
by Victoria Lewis, Medical Aesthetician
Tribeca MedSpa
A treat for skin before going to bed
by Amy Forman Taub, MD, Dermatologist
Advanced Dermatology
How to open DefenAge’s bottle
by DefenAge
Faq
Results & Skin Concerns
What is the correct order to apply DefenAge products?
DefenAge follows a specific application order that differs from conventional skincare routines — and understanding why makes all the difference in results.
Step 1 — Cleanse
Cleanse morning and evening with your preferred cleanser or DefenAge's 1-Step Multi-Cleanse. Once or twice a week, follow cleansing with the 2-Minute Reveal Masque to exfoliate.
Step 2 — Any Other Products
If you use other skincare products — vitamin C, retinols, hyaluronic acid, or similar — apply them here, before DefenAge's Step 3 and Step 4.
Step 3 — Hydrate
Apply the 24/7 Barrier Balance Cream to the face, the 3D Eye Radiance Cream around the eyes, and the 6-Week Perfection Neck Tightening Cream to the neck. Wait 30 seconds.
Step 4 — BioSerum Last
Apply the 8-in-1 BioSerum over the entire face, eyes, and neck as the final skincare step. In the morning, sunscreen and makeup can be applied on top. At night, nothing should be layered over the BioSerum.
Why does the BioSerum go on last?
The 8-in-1 BioSerum contains the highest concentration of defensin molecules in any DefenAge formula. Defensins have a unique property of closing the gaps between skin cells, which effectively seals the skin's surface. Applying the BioSerum last ensures all other products are fully absorbed first — and that the defensins can work uninterrupted, particularly overnight.
How long does DefenAge take to work?
Most people notice initial improvements — including brighter, more radiant skin — within the first week. The full range of visible results, including firmer-looking skin, improved texture, and reduced appearance of fine lines, is typically seen at six weeks with consistent daily use.
Why can results appear so quickly?
DefenAge's patented Age-Repair Defensins work in partnership with the skin's own LGR6 master cells — the same cells known to be responsible for generating fresh, new skin. This is fundamentally different from how retinols or exfoliating acids work, which is why many customers notice a visible difference sooner than they expected.
Tip: Exfoliate to see results sooner.
New skin cells generated by defensin activity are hidden beneath the surface until old cells are cleared away. Using an exfoliating mask once or twice a week accelerates how quickly those results become visible. DefenAge's 2-Minute Reveal Masque is designed specifically for this purpose and takes just two minutes.
What improvements should I expect first?
DefenAge works in visible stages. Here is what most people experience with consistent twice-daily use:
One Week
Fine lines appear smoother, skin tone looks brighter, and overall radiance improves. These early changes signal that DefenAge's Age-Repair Defensins are actively reawakening dormant skin cells beneath the surface.
Four Weeks
Skin texture becomes more refined, tone grows more even, and the first signs of improved firmness become visible.
Six Weeks
The full range of results is apparent. Skin looks measurably firmer, more luminous, and more youthful. Age spots may begin to fade, and the cumulative improvement in skin quality reflects consistent daily use.
Consistency is everything. Applying DefenAge twice daily is what allows the defensins to fully activate and deliver lasting results.
When will I begin noticing firmer-looking skin?
Most people begin to notice visible improvements in firmness within four to six weeks of consistent twice-daily use. In a published clinical study in the Journal of Drugs in Dermatology, participants using DefenAge's three-step regimen showed measurable improvements in skin firmness, texture, and elasticity by the six-week mark. Those results continued to improve through twelve weeks of use.
In an independent consumer study, 90% of participants saw a reduction in visible wrinkles and improvement in jawline firmness.
What makes DefenAge different is that visible firmness improvements build progressively over time rather than fading after a few hours. DefenAge's Age-Repair Defensins support the skin's natural renewal process, helping skin appear visibly firmer, smoother, and more resilient with continued use.
Can DefenAge improve the appearance of crepey skin?
Yes. Crepey skin — the thin, finely textured skin that commonly appears on the arms, legs, hands, neck, and knees — is one of the most visible and difficult-to-address signs of aging. It results from the gradual loss of collagen, elastin, and skin thickness over time, and most conventional moisturizers do little more than temporarily soften its appearance.
DefenAge's Age-Repair Defensins work in partnership with the skin's LGR6 master cells to visibly improve skin thickness, firmness, and elasticity — the underlying factors that contribute to a crepey appearance. Results can be seen as early as two weeks, with the full range of visible improvement typically reached at six weeks.
For the face and neck, the DefenAge core regimen addresses crepey texture as part of its broader anti-aging results. For the body, DefenAge's 10 Luxe Hand and Body Cream is specifically formulated to target crepey skin on the arms, legs, hands, elbows, and knees, and pairs well with body contouring and skin rejuvenation treatments.
Can DefenAge help with skin thinning caused by hormonal changes?
Yes. Skin thinning is one of the most common concerns associated with hormonal changes, particularly the decline in estrogen that occurs during perimenopause and menopause. As estrogen levels drop, the skin produces less collagen and elastin, visibly losing thickness, firmness, and resilience over time.
DefenAge's Age-Repair Defensins work in partnership with the skin's LGR6 master cells — the cells responsible for generating fresh, healthy-looking skin — to visibly improve skin thickness and quality. In a published clinical study, participants applying a defensin-containing formula twice daily showed measurable improvements in skin thickness, viscoelasticity, and hydration within six weeks.
In a separate landmark clinical trial published in the Journal of Drugs in Dermatology, DefenAge's three-step regimen produced visible improvements in skin texture, firmness, and overall skin quality without irritation or inflammation — making it well suited for skin that has become thinner or more sensitive with age.
Can men use DefenAge, and will it work for male skin?
Yes. The entire DefenAge line is suitable for men, and the same clinically validated Age-Repair Defensins technology that delivers visible results for women works equally well for male skin. Defensins support the skin's natural renewal process regardless of gender, making every DefenAge product an effective option for men looking to address visible signs of aging, uneven texture, or dullness.
For men who prefer a formula developed specifically with their skin in mind, DefenAge offers the 24/7 Barrier Balance Cream Men's Formula — a daily moisturizer featuring an advanced inflammation-controlling system, barrier protection, and antioxidants tailored to men's skin. It is also included in both the Men's Skin Provision and Men's Skin Booster kits, which offer a complete and simple daily regimen designed around men's skincare needs.
DefenAge's Hair Follicle Serum is also particularly relevant for men, offering the benefits of defensin technology for the scalp and including dedicated instructions for beard application.
Is DefenAge suitable for sensitive skin?
Yes, and this is one of the qualities that most distinguishes DefenAge from other effective anti-aging products. Unlike retinoids and exfoliating acids — which achieve renewal through a degree of controlled irritation — DefenAge's Age-Repair Defensins support visible skin renewal without causing inflammation, dryness, or sun sensitivity. This makes it a genuine option for people whose skin cannot tolerate conventional anti-aging approaches.
All DefenAge formulas are fragrance-free, dermatologist tested, and formulated without many of the ingredients most commonly associated with sensitivity reactions, including parabens, sulfates, chemical sunscreens, mineral oil, and irritating acids or abrasives.
In the landmark clinical trial published in the Journal of Drugs in Dermatology, DefenAge's core regimen produced visible improvements in skin quality without irritation or inflammation — results that make it well suited for sensitive, reactive, or post-procedure skin.
Note: The 2-Minute Reveal Masque, which contains mild exfoliating crystals, is not recommended for extremely sensitive or abraded skin.
Can DefenAge be used around the eyes and neck?
Yes. DefenAge has products specifically formulated for both the eye area and the neck, two of the most delicate and commonly neglected areas in any skincare routine.
For the eye area, the 3D Eye Radiance Cream is ophthalmologist and dermatologist tested, safe for contact lens wearers, and clinically proven in five studies to visibly reduce puffiness, dark circles, and fine lines around the eye area. It can be applied to both the upper and lower eyelids for comprehensive eye area coverage. The 1-Step Multi-Cleanse is also ophthalmologist tested, making it safe for use around the eye area during cleansing.
For the neck, DefenAge's 6-Week Perfection Neck Tightening Cream is specifically formulated for the thinner, more delicate skin of the neck and décolleté, with visible tightening and texture improvements typically seen within six weeks.
For optimal results, the 8-in-1 BioSerum — also ophthalmologist tested — can be layered as a final step over both the eye cream and neck cream to amplify visible results.
Can I simplify my skincare routine with DefenAge?
Yes. One of the most common reasons people turn to DefenAge is the desire to streamline a complicated, multi-product routine without sacrificing results. The DefenAge Clinical Power Trio — a three-step regimen consisting of the 2-Minute Reveal Masque, 24/7 Barrier Balance Cream, and 8-in-1 BioSerum — is designed to address multiple visible skin concerns simultaneously with just three products.
At the heart of the Trio is the 8-in-1 BioSerum, a multitasking formula that delivers the benefits of eight serums in one — replacing the need for multiple targeted treatments in a single, elegantly simple step.
In a multi-center, placebo-controlled clinical trial published in the Journal of Drugs in Dermatology, the Clinical Power Trio globally improved the visual appearance of aging skin, delivering visible improvements in fine lines, wrinkles, pore size, pigmentation, texture, hydration, and overall skin quality — all without irritation or inflammation.
The Clinical Power Trio is suitable for all skin types, fragrance-free, and can be used as a standalone routine or layered with other products such as vitamin C, retinols, or sunscreen.
How often should I use DefenAge, and is it safe to use all year?
DefenAge is designed for twice-daily use — morning and evening — and consistency is the key to seeing and maintaining optimal results. Unlike retinol, which many dermatologists recommend pausing or reducing during summer months due to increased sun sensitivity, DefenAge does not cause sun sensitivity and is safe to use every day throughout the entire year.
The reason consistency matters comes down to how skin naturally renews itself. Depending on your age, your skin's natural cell turnover cycle ranges from approximately 30 days for younger skin to 75 days or more for mature skin. Applying DefenAge twice daily ensures that DefenAge's Age-Repair Defensins are continuously supporting that renewal process through every cycle — which is why results build progressively over time and why skipping days can slow visible progress.
DefenAge is formulated without irritating ingredients and has been clinically shown to produce visible improvements without inflammation, dryness, or sensitivity — making it genuinely suitable for uninterrupted, year-round daily use.
How does DefenAge technology work for the scalp and hair?
The same Age-Repair Defensins that visibly renew skin also support the health and appearance of the scalp and hair. DefenAge's 150K Hair Follicle Serum is built on patented defensin technology (US Patent 11,260,013) and is specifically designed to revitalize the environment surrounding the hair follicles — the same approach that makes DefenAge so effective on skin.
The human scalp contains up to 150,000 hair follicles. The 150K Hair Follicle Serum is formulated to support all of them, with 48 clinically active ingredients infused at their performance concentrations alongside the highest level of defensin molecules in any DefenAge formula.
In an independent clinical study, participants applying the serum twice daily showed 90% fewer visible signs of hair shedding and up to 67% fuller-looking hair. First results were seen in 30 days or sooner.
This award-winning serum is free from drugs and hormones, safe for color-treated hair, non-irritating on sensitive scalps, and can be used alongside other treatments including minoxidil, PRP, and microneedling. A Men's Edition with dedicated beard application instructions is also available.
What does DefenAge offer for nail health?
DefenAge applies the same Age-Repair Defensins technology found across its skincare line directly to nail health. The 360-Rejuvenation Nail Root Serum is specifically designed to deliver defensin molecules directly to the nail root — the source of nail growth — to visibly improve the natural health and overall condition of the nails and the skin surrounding them.
The serum is designed to visibly smooth the nail plate, reduce the appearance of ridges and lines, and improve nail strength and hydration. It works by delivering defensin molecules directly to the nail-producing cells, supporting visible renewal from the root outward.
The 360-Rejuvenation Nail Root Serum has been recognized with a Best Nail Serum award and is formulated to the same clean beauty standards as the rest of the DefenAge line — fragrance-free, non-irritating, and free from drugs and hormones.
Where should I start if I'm new to DefenAge?
The best starting point for most new customers is the Clinical Power Trio — DefenAge's core three-step regimen and the product set used in the brand's landmark clinical studies. It includes the 2-Minute Reveal Masque, 24/7 Barrier Balance Cream, and 8-in-1 BioSerum, and is designed to deliver the full range of visible results within six weeks of consistent twice-daily use.
If you would like to try DefenAge before committing to a full-size regimen, two smaller options are available. The Fly Kit contains a two-week supply of the Clinical Power Trio — enough time to begin seeing initial results and assess how your skin responds. For a quick compatibility test, the 24-Hour Fast Starter Kit provides a two to three day supply at an accessible entry price.
Whichever option you choose, apply twice daily — morning and evening — and use the 2-Minute Reveal Masque once or twice a week to accelerate visible results.
Is DefenAge only for anti-aging, or can younger skin benefit too?
DefenAge is not exclusively an anti-aging brand — it is a skin health brand. While the clinical studies focus on visible improvements in aging skin, the underlying technology supports the skin's natural renewal process at any age, making it relevant and beneficial for younger skin as well.
For customers in their 20s and 30s, the primary benefits are prevention, radiance, and overall skin quality. Cell turnover naturally begins to slow in the mid-20s — dropping from an average of 28 days to 50 days or more by the 40s. Starting a DefenAge routine earlier helps maintain the skin's natural renewal rhythm, supporting brightness, even tone, and a healthy-looking complexion before visible signs of aging appear.
DefenAge is also an excellent choice for younger skin dealing with concerns like uneven texture, enlarged pores, dullness, or the effects of environmental stress — all areas where the Clinical Power Trio has shown visible improvements regardless of age.
Think of DefenAge less as a corrective treatment and more as a long-term investment in skin health — one that delivers visible results now while supporting the skin's resilience for years to come.
Science, Ingredients & Compatibility
What are defensins?
Defensins are naturally occurring molecules found in the human body, best known for their role in the skin's wound healing process. Scientists discovered that every time a scratch or wound heals, the new skin that forms in the healed area always appears younger, firmer, and smoother than the skin surrounding it. This happens because the body calls upon a reserve of preserved, dormant cells known as LGR6+ master cells to generate fresh, new skin during healing.
In 2014, researchers in regenerative medicine identified defensins as the key molecules responsible for activating this process. DefenAge's scientists harnessed this discovery to develop a patented topical formula that supports the same visible skin renewal response, without any wound required.
Applied to intact skin twice daily, DefenAge's Age-Repair Defensins work in partnership with the skin's own LGR6+ master cells, the same cells the body holds in reserve for renewal, to support the visible appearance of fresher, younger-looking skin over time.
Unlike retinols, acids, or traditional anti-aging ingredients that work primarily by exfoliating or irritating the surface, defensins support the skin's natural renewal biology from within. DefenAge's formula utilizes two specific defensin peptides — Alpha-Defensin 5 and Beta-Defensin 3 — each targeting a different layer of the skin to support a complete visible renewal response.
How do DefenAge's defensins work in the skin?
DefenAge utilizes two specific defensin peptides, Alpha-Defensin 5 and Beta-Defensin 3, that work simultaneously in different layers of the skin to support a complete visible renewal response.
Alpha-Defensin 5 — Surface Renewal
Alpha-Defensin 5 works in the epidermis by partnering with LGR6+ master cells, the same dormant cells the body activates during wound healing, to help generate fresh new skin cells that rise to the surface. The visible result is improved texture, radiance, and overall skin quality.
Beta-Defensin 3 — Deep Regeneration
Beta-Defensin 3 works deeper in the dermis, supporting fibroblast activity to contribute to visible improvements in firmness, elasticity, and skin resilience. It also supports the skin's natural pigment regulation process, which is why many users notice improvements in uneven skin tone and age spots.
Why Both Layers Matter
Most skincare addresses only the skin's surface. DefenAge's two-peptide approach supports visible renewal in both layers simultaneously, producing results that are progressive and broad in scope.
Both peptides are bioidentical, meaning they are identical to the defensin molecules your body already produces and recognizes, making them exceptionally well tolerated across all skin types.
What makes DefenAge different from retinol?
Retinol has been the gold standard in anti-aging skincare for decades, and for good reason — it works. But it comes with real trade-offs that many people struggle with: dryness, peeling, irritation, increased sun sensitivity, and the need to pause or reduce use in summer months. It is also not recommended during pregnancy.
DefenAge takes a fundamentally different approach. Rather than pushing existing skin cells to turn over faster, DefenAge's Age-Repair Defensins® work in partnership with the skin's own LGR6+ master cells, a dormant reserve that the body holds for renewal. The visible results are similar, but without the irritation, sensitivity, or seasonal restrictions that come with retinol.
This also makes DefenAge an excellent option for people who cannot tolerate retinol, including those with sensitive skin, rosacea, or those who are pregnant or breastfeeding.
DefenAge and retinol are not mutually exclusive. Many dermatologists recommend using both together. If you use retinol or tretinoin, simply apply it before your DefenAge products as part of your routine.
For a deeper look at how defensin peptides and retinol compare, visit our Defensin Peptides vs Retinol guide.
Does DefenAge contain stem cells, exosomes, or growth factors
No. DefenAge does not contain stem cells, exosomes, growth factors, or any human or animal-derived cells or tissues. This is a deliberate formulation decision, not a limitation.
Stem cells, exosomes, and topical growth factors have attracted significant attention in prestige skincare, but they come with meaningful questions. Human and animal-derived ingredients carry potential infection and disease transfer risk. Topical growth factors are large molecules that struggle to penetrate the skin effectively, and some research raises questions about their long-term safety. Exosomes, while promising, remain largely undefined in terms of what specific proteins are active and why results vary between batches and sources.
DefenAge's Age-Repair Defensins® take a different approach entirely. Rather than applying undefined biological material to the skin's surface, defensins are fully synthetic, bioidentical molecules — identical to those your body already produces — that work through defined receptor-mediated pathways to support visible skin renewal. The same result, with none of the variability or safety concerns.
DefenAge uses biotechnology and plant-based ingredients exclusively, and every ingredient undergoes rigorous testing and quality controls before any product is released.
Is DefenAge clinically tested?
Yes — extensively. DefenAge's Age-Repair Defensins® are backed by over 30 clinical and consumer studies, making the science behind the technology among the most rigorously validated in prestige skincare.
The landmark study, a multi-center, double-blind, vehicle-controlled clinical trial published in the Journal of Drugs in Dermatology, evaluated DefenAge's three-step Clinical Power Trio regimen across multiple dermatological measures including histopathology, immunohistochemistry, ultrasound evaluation, and photographic analysis. Participants showed globally visible improvements in fine lines, wrinkles, pore size, pigmentation, skin texture, hydration, and overall skin quality within six weeks, with results continuing to improve through twelve weeks.
Additional studies have evaluated individual products across specific concerns including skin thickness, eye area improvement, neck firmness, hair follicle density, and body skin quality. All studies were conducted without the irritation, inflammation, or sun sensitivity associated with retinoids. DefenAge does not conduct or commission animal testing of any kind — all safety testing is performed exclusively on human volunteers.
Independent consumer studies further support the clinical findings, with 90% of participants reporting visible improvements in wrinkles and jawline firmness.
To learn more, visit our Clinical Studies page.
Why do skincare professionals recommend DefenAge?
Dermatologists and plastic surgeons recommend DefenAge for a straightforward reason: their patients see real, visible results.
DefenAge's Age-Repair Defensins® complement professional treatments including injectables, laser resurfacing, and microneedling, continuously building visible results between and after procedures. Many professionals describe it as a topical biostimulator — a non-invasive daily product that supports visible skin renewal from within.
The clinical evidence carries weight too. The landmark Journal of Drugs in Dermatology study concluded that DefenAge globally improves the visible appearance of aging skin, offering the advantages of retinols and growth factor cosmeceuticals without irritation, inflammation, or sun sensitivity.
Plastic surgeon Gregory Chernoff, MD, Indianapolis, notes that patients aged 18 to 90 show consistent improvements in skin tone, quality, and softening of lines. Dermatologist Natalie Curcio, MD, Nashville, adds that with DefenAge, skin can naturally turn back the clock.
Is DefenAge safe to use?
Yes. DefenAge is formulated to the highest safety standards in the industry and is suitable for all skin types, including sensitive skin.
Every DefenAge formula undergoes a 30-Day Human Repeat Insult Patch Test (HRIPT), the gold standard for evaluating irritancy and allergy potential in leave-on skincare products, reviewed and signed by a board-certified dermatologist. Products used around the eye area undergo an additional 14-Day Ophthalmologic Safety Evaluation, reviewed by a board-certified ophthalmologist.
DefenAge is also committed to clean beauty standards that go well beyond industry norms. All formulas are fragrance-free, vegan, and cruelty-free, and free from parabens, sulfates, phthalates, formaldehyde, hydroquinone, mineral oil, gluten, and chemical sunscreens. DefenAge does not use human or animal-derived ingredients of any kind, eliminating any infection or disease transfer risk associated with cell or tissue-based skincare.
Unlike retinoids and many exfoliating acids, DefenAge's Age-Repair Defensins® support visible skin renewal without causing inflammation, dryness, or sun sensitivity, making it safe for uninterrupted daily use throughout the entire year.
For a full review of DefenAge's ingredient standards, visit our Clean Beauty page.
Is DefenAge fragrance-free?
Yes. Every DefenAge formula is completely fragrance-free. This is a deliberate formulation decision — fragrance is one of the most common causes of skin sensitivity and irritation, and eliminating it entirely ensures DefenAge is suitable for even the most reactive skin types. It also makes DefenAge a safe choice for those with fragrance allergies or sensitivities.
DefenAge also does not use scent-masking ingredients. Any natural odor you may notice is simply the natural scent of the active ingredients themselves — a sign of a genuinely clean formula with nothing hidden.
What is Clean Beauty in DefenAge?
Please visit our new Clean Beauty Page, we have all the answers there!
Why should animal- and human- derived ingredients be a concern?
Because such ingredients bring safety risk, we screen our ingredients to remove any potential risk that may come with using human or animal-sourced products. By excluding such sources, we remove the possibility of infections and diseases that can be traced to living cells and tissues, so we do not use growth factors or cell media produced by living cells nor do our products contain any animal or human cells, stem cells, blood cells, placental cells, other tissues or any substances that they may produce. Instead, we rely on advanced and safe alternative bio-sources and standards used in pharmaceutical manufacturing. DefenAge, through these strict rules, has raised the expectations of safety in skincare and cosmetics by being "free from animal- and human-derived ingredients."
Is DefenAge safe?
All products made by DefenAge® are tested on humans, not other animals. We do not believe animal studies are accurate enough to determine human safety. Nor are they ethical.
To prove safety we put our products through a rigorous series of clinical tests. Among these are:
- 30-Day HRIPT (Human Repeat Insult Patch Test) to determine irritancy and allergy potential of a leave-on product. Results are reviewed and signed by a board certified dermatologist.
- 14-Day Clinical Evaluation of Ophthalmologic Safety for all products used around the eye. Products are tested for safe use around the eye and for safe use by contact lens wearers. Results are reviewed and signed by a board certified ophthalmologist.
How to Save • Skin Club • Shipping
How do I redeem my reward at the DefenAge® Skin Club?
The Skin Club rewards are essentially redeemed through promo codes. Once you click on your reward and obtain a code in your Skin Club account, simply enter the code in your shopping bag at checkout and the gift will be added to your shopping bag.
You also can find step-by-step instructions here: https://defenage.com/how-do-you-redeem-your-reward-at-skin-club
Please contact customer service at (888) 368-5372 or CustomerService@DefenAge.com should you need any assistance.
Is DefenAge sold in drugstores?
DefenAge is only available on defenage.com or DefenAge-authorized aesthetic practices and their websites. DefenAge is not available in drugstores.
Can I buy DefenAge on Amazon or eBay?
Authentic DefenAge® products are not available on Amazon or eBay.
What is your local US shipping policy?
Orders placed on Saturday or Sunday will be processed and shipped on the next business day. All domestic orders are shipped via USPS or FedEx to your shipping address and a notification with a tracking number will be automatically sent to the customer. Orders shipped with standard shipping within the continental United States are expected to arrive 3-7 business days after the order is placed.
Expedited shipping options available and expedited fees will be reflected at checkout. DefenAge does not guarantee arrival dates or times. Please note that DefenAge does not ship orders on weekends or US Federal holidays.
We at DefenAge do our very best to expedite every order, but on rare occasions, circumstances may delay orders.
Please contact customer service at 888-368-5372 or CustomerService@DefenAge.com should you need any assistance. For wholesale shipping policies and fees, please contact your sales representative.
Do you ship internationally?
DefenAge ships to several countries. Please select your destination country at checkout. If you do not see your country listed, please contact Customer Service.
Thailand residents can also purchase our products from DefenAge’s official distributor in Thailand.
What orders are qualified for free international shipping?
We offer free international shipping for orders US $300 or more in product for countries that we established international shipping with.
What is your international shipping policy?
CUSTOMS DUTY: Customers are responsible for customs duty, taxes and other fees collected by your country; these charges should be paid by the receiver upon delivery.
FREE SHIPPING: International orders of US $300 or more in product are shipped for FREE; your shipping charge will be automatically adjusted to $0.00 during checkout once the shopping bag reaches US $300.
Orders below $300 will require a shipping charge that depends on the country. SIGNATURE REQUIRED: A signature will be required upon delivery for most international orders (you are not charged additionally for this service).
PROCESSING TIME: International orders will be processed 1-3 business days after order is placed. Please note that DefenAge does not ship orders on weekends or US Federal holidays.
We do not guarantee arrival dates or times. Please contact Customer Service at 888-368-5372 or CustomerService@DefenAge.com should you need any assistance.
SHIPPING METHOD: All orders are shipped via DHL or FedEx to your shipping address and a notification with tracking number will be automatically sent to the customer. Depending on destination, most international orders arrive 5-14 business days after the order is placed.
What is your Canadian shipping policy?
CANADIAN SHIPPING: All orders shipping to Canada will incur a flat $50 shipping fee, which includes the cost of shipping, customs clearance, and assessment fees. This fee applies to all orders regardless of order total. Orders will be shipped via the selected carrier and are typically delivered within 3–7 business days after the order is placed.

