We want you to be fully satisfied with your purchase. If you are unhappy with your purchase, DefenAge offers a return period of 30 days from purchase date. Please arrange your return before the end of this period by contacting Customer Service at [email protected], or 888-368-5372.
Any returned items will remain the customer’s responsibility until received by DefenAge and a refund will not be issued before that time. Refunds or store credit will be issued within 7 business days after returned items are received in our office.
Return shipping costs are the responsibility of the customer, unless store credit is requested.
This Return Policy excludes wholesale purchases and limited edition products.
We only process returns of products purchased through defenage.com.
Frequently Asked Questions(FAQ)
How do I return?
- Contact Customer Service at [email protected] or 888-368-5372
- You will be directed to our returns center
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are non-refundable?
The following items cannot be returned:
- Limited Edition Products
- Wholesale Purchases - Please contact your sales representative for details regarding the Wholesale Return Policy
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. The refund request will be processed within 7 business days after approval.